When Whole Foods' customers reach out on Twitter with issues or complaints, the company's team responds quickly and resolves problems, even if they have to coordinate with individual stores to do so. Which goal is this social media activity intended to achieve?

Question

Quizplus · Accepted Answer

This activity is aimed at improving customer service by quickly addressing and resolving any issues or complaints that customers may have, demonstrating the company's commitment to customer satisfaction.

When Whole Foods' Customers Reach Out on Twitter with Issues