The balanced scorecard approach has been criticised for not capturing core values related to:
A) Customer satisfaction
B) Shareholder returns
C) Relations with regulators or approaches to the environment
D) Employee attitudes

Question

Quizplus · Accepted Answer

The balanced scorecard approach has been criticized for not effectively capturing non-financial aspects such as relations with regulators or approaches to the environment, which are core values beyond traditional financial metrics.

The Balanced Scorecard Approach Has Been Criticised for Not Capturing