How is organisational learning related to the balanced scorecard?
A) Only learning organisations can be successful in scorecard implementation
B) The balanced scorecard can improve organisational learning
C) Organisational learning is only important in the learning and growth perspective
D) Both are important, but they are unrelated

Question

Quizplus · Accepted Answer

The balanced scorecard, by providing a framework that encompasses various perspectives including financial, customer, internal business processes, and learning and growth, facilitates organisational learning. It encourages continuous improvement and adaptation by helping organizations to align their strategic objectives with performance metrics, thereby enhancing organisational learning.

How Is Organisational Learning Related to the Balanced Scorecard