Which one of the following is least likely to occur?
A) Actual quality exceeds design quality
B) Expected quality exceeds actual quality
C) Actual quality exceeds perceived quality
D) Design quality exceeds expected quality
Correct Answer:
Verified
Q36: According to Kano's classification of customer requirements,a
Q37: "Moments of truth" are instances when:
A)new products
Q38: Which of the following is NOT a
Q39: Suggested reasons why many customer satisfaction efforts
Q40: Leading customer-oriented practices of successful companies include
Q42: Questions in a satisfaction survey must be
Q43: _ is an important outcome of a
Q44: The Kano classification scheme segments customer requirements
Q45: The willingness to schedule deliveries at the
Q46: _ quality is what the customer assumes
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