_____ is an important outcome of a customer-focused culture and the organization's listening,learning,and performance- excellence strategy.
A)Customer benefit package
B)Feedback loop
C)Customer service
D)Customer engagement

Question

Quizplus · Accepted Answer

Customer engagement is the outcome of a customer-focused culture and an organization's listening, learning, and performance-excellence strategy. It refers to the depth of a customer's relationship with a brand and the level of commitment they have to the brand. A customer-focused culture builds engagement by prioritizing the customer experience and creating a feedback loop to continuously improve it.

_____ Is an Important Outcome of a Customer-Focused Culture and the Organization's