The willingness to schedule deliveries at the customer's convenience,explaining technical jargon in a layperson's language,and recognizing regular customers by name are all examples of the _____ dimension of service quality.
A)reliability
B)assurance
C)responsiveness
D)empathy

Question

Quizplus · Accepted Answer

These actions demonstrate a personalized and caring approach, which are key aspects of the empathy dimension of service quality.

The Willingness to Schedule Deliveries at the Customer's Convenience,explaining Technical