A question on a customer service questionnaire uses the following measurement scale.

This is an example of what type of measurement scale?
A)Taguchi
B)Shewhart
C)Garvin
D)Likert

Question

A question on a customer service questionnaire uses the following measurement scale.

This is an example of what type of measurement scale?
A)Taguchi 
B)Shewhart 
C)Garvin 
D)Likert

Quizplus · Accepted Answer

The measurement scale used in the question is a Likert scale, which measures the respondent's level of agreement or disagreement with a particular statement. The scale ranges from strongly agree to strongly disagree, with intermediate options provided. This scale is commonly used in customer service questionnaires to gather feedback on satisfaction or dissatisfaction. The other options listed (Taguchi, Shewhart, Garvin) are not related to this type of scale.

A Question on a Customer Service Questionnaire Uses the Following