The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:
A)reliability
B)assurance.
C)responsiveness.
D)empathy.

Question

Quizplus · Accepted Answer

Reliability refers to the ability of a company to provide consistent and accurate service delivery. Providing what was promised to the customer is an important aspect of reliability.

The Ability to Accurately and Dependably Provide a Customer with What