Juran suggests classifying customers into two main groups: the ____ and the _____.
A)vital few; useful many
B)organizers; opportunists
C)exciters; delighters
D)internal; external

Question

Quizplus · Accepted Answer

This classification is a key concept in Juran's Quality Trilogy, where he describes the vital few as the top 20% of customers who generate 80% of a company's revenue and the useful many as the remaining 80% of customers who generate 20% of the revenue. This classification helps organizations focus their efforts on satisfying the most important customers and identifying ways to improve the satisfaction of the rest.

Juran Suggests Classifying Customers into Two Main Groups: the ____