_____ are measurable performance levels or expectations that define the quality of customer contact with representatives of an organization.
A)Attitude scales
B)Behaviorally Anchored Rating Scales
C)Customer experience indexes
D)Customer contact requirement

Question

Quizplus · Accepted Answer

Customer contact requirements are specific, measurable performance levels or expectations that define the quality of customer interactions with representatives of an organization.

_____ Are Measurable Performance Levels or Expectations That Define the Quality