Considering Deming's 14 points,"constancy of purpose" in U.S.firms is not viewed as a barrier to creating a total quality culture.
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Q1: Leaders who take on a transformational style
Q2: Reward systems often get in the way
Q3: Implementation of ISO 9000:2000 to achieve registration
Q5: The single-best way the total quality concept
Q6: ISO 9000 can be implemented in an
Q7: Process change is often confined to a
Q8: Senior management is not involved in the
Q9: The last stage in "change management" is
Q10: Middle management is usually the organizational group
Q11: Most firms seek to adopt a total
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