Senior management is not involved in the self-assessment follow-up.
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Q3: Implementation of ISO 9000:2000 to achieve registration
Q4: Considering Deming's 14 points,"constancy of purpose" in
Q5: The single-best way the total quality concept
Q6: ISO 9000 can be implemented in an
Q7: Process change is often confined to a
Q9: The last stage in "change management" is
Q10: Middle management is usually the organizational group
Q11: Most firms seek to adopt a total
Q12: A systems perspective is contained in both
Q13: Six Sigma projects are not expected to
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