The last stage in "change management" is institutionalizing the new behaviors and attitudes.
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Q4: Considering Deming's 14 points,"constancy of purpose" in
Q5: The single-best way the total quality concept
Q6: ISO 9000 can be implemented in an
Q7: Process change is often confined to a
Q8: Senior management is not involved in the
Q10: Middle management is usually the organizational group
Q11: Most firms seek to adopt a total
Q12: A systems perspective is contained in both
Q13: Six Sigma projects are not expected to
Q14: An important implication of the International Quality
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