Most firms seek to adopt a total quality philosophy because of threats to the organization's survival.
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Q6: ISO 9000 can be implemented in an
Q7: Process change is often confined to a
Q8: Senior management is not involved in the
Q9: The last stage in "change management" is
Q10: Middle management is usually the organizational group
Q12: A systems perspective is contained in both
Q13: Six Sigma projects are not expected to
Q14: An important implication of the International Quality
Q15: The use of self-assessments has been an
Q16: According to the International Quality Study best
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