A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.
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Q7: Process change is often confined to a
Q8: Senior management is not involved in the
Q9: The last stage in "change management" is
Q10: Middle management is usually the organizational group
Q11: Most firms seek to adopt a total
Q13: Six Sigma projects are not expected to
Q14: An important implication of the International Quality
Q15: The use of self-assessments has been an
Q16: According to the International Quality Study best
Q17: Internal audits generally include a review of
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