Research indicates that manufacturers typically earn a very high percentage of gross profits from the aftermarket, though it accounts for a very much smaller percent of revenue
Correct Answer:
Verified
Q23: In the production and sale of industrial
Q24: Service variability is a unique service characteristic.
Q25: Buyers of business services often experience difficulty
Q26: The interaction of the individual service provider
Q27: In evaluating the quality of a service,
Q29: When the marketer emphasizes reductions in staff,
Q30: Demand for services is rarely steady or
Q31: In evaluating service quality, customers focus on:
A)empathy.
B)responsiveness.
C)assurance.
D)reliability.
E)all
Q32: As covered in the text, service recovery
Q33: Simultaneous production and consumption is a unique
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents