In evaluating service quality, customers focus on:
A) empathy.
B) responsiveness.
C) assurance.
D) reliability.
E) all of the answer choices
Correct Answer:
Verified
Q26: The interaction of the individual service provider
Q27: In evaluating the quality of a service,
Q28: Research indicates that manufacturers typically earn a
Q29: When the marketer emphasizes reductions in staff,
Q30: Demand for services is rarely steady or
Q32: As covered in the text, service recovery
Q33: Simultaneous production and consumption is a unique
Q34: When the business service marketer attempts to
Q35: Concerning the nonstandardized nature of most industrial
Q36: The degree of tangible-intangible dominance of an
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents