The 80-20 rule in the case of CRM implies that:
A) 80 percent of the sales come from 20 percent markdowns
B) 80 percent of the merchandise is sold at 20 percent off
C) 80 percent of the customers pay with 20 percent of their income
D) 80 percent of the buying comes from 20 percent of the vendors
E) 80 percent of the sales come from 20 percent of the customers

Question

Quizplus · Accepted Answer

The 80-20 rule, also known as the Pareto Principle, in CRM suggests that 80% of a company's sales typically come from 20% of its customers, highlighting the importance of focusing on key customers.

The 80-20 Rule in the Case of CRM Implies That