Distributive fairness:
A) essentially recognizes that customers do not evaluate what they received versus what they paid.
B) is a customer's perception of the benefits received compared to their costs, inconvenience or loss.
C) is the perceived fairness of the process used to resolve complaints.
D) recognizes that all customers are comfortable meeting with various staff members of multiple levels to resolve an issue.
E) recognizes that customers typically prefer intangible rather than tangible resolutions to their complaints.

Question

Quizplus · Accepted Answer

Distributive fairness refers to the customer's perception of the benefits they receive in comparison to the costs, inconvenience, or loss they incur.

Distributive Fairness