Question 1

For intercultural managers, 'tolerance of uncertainty' determines whether________ .

Accepted Answer

Tolerance of uncertainty refers to a manager's ability to handle ambiguous situations and make appropriate decisions without having all the information.

Question 2

Arab culture does not accept change easily, according to Hofstede's research.

Accepted Answer

Hofstede's research on cultural dimensions suggests that Arab cultures tend to have high uncertainty avoidance, indicating a preference for stability and resistance to change.

Question 3

Communication is at the heart of all organizational operations and international relations.

Accepted Answer

Effective communication is essential for coordinating activities, building relationships, and facilitating understanding within organizations and between nations.

Question 4

Intercultural managers aiming to achieve synergy must act as practical problem solvers, decision makers, competitor researchers and conflict resolvers.

Accepted Answer

The answer of Intercultural managers aiming to achieve synergy must...

Question 5

In Harris's framework for cultural awareness, cultural synergy describes the increased effectiveness that results from combining the perceptions, knowledge, and practices of people from different cultures.

Accepted Answer

Cultural synergy in Harris's framework refers to the enhanced outcomes achieved by integrating diverse cultural perspectives, knowledge, and practices, leading to greater effectiveness.

Question 6

According to Ferraro, the intercultural manager needs to balance contradictions and conflicts and see them as opportunities rather than liabilities or problems.

Accepted Answer

Ferraro emphasizes the importance of viewing contradictions and conflicts in intercultural management as opportunities for growth and learning, rather than as obstacles.

Question 7

Hofstede's research indicates that the Arab society has very low tolerance and acceptance of uncertainty.

Accepted Answer

Hofstede's research on cultural dimensions shows that Arab societies score high on uncertainty avoidance, indicating a low tolerance for uncertainty and ambiguity.

Question 8

Ruben identifies six synergistic skills that can enhance intercultural communication. These include all of the following except ________.

Accepted Answer

The answer of Ruben identifies six synergistic skills that can...

Question 9

As described in Harris's framework for cultural awareness, cross-cultural skills are important so that intercultural managers can avoid misinterpretations in verbal and non-verbal messages across cultures.

Accepted Answer

Cross-cultural skills help managers understand and interpret both verbal and non-verbal cues accurately, reducing the risk of miscommunication in diverse cultural settings.

Question 10

If there is a gap between negotiating parties due to different values and beliefs, the negotiations are likely to fail.

Accepted Answer

The answer of If there is a gap between negotiating...

Question 11

Akil is a human resources manager for a Dubai-based company which manages a chain of hotels. The company is opening a new location in Algeria, and Akil has been asked to relocate for six months to ensure effective teams are established for different operational areas. The new teams Akil will be working with all have team members from various cultural backgrounds from across North Africa, the Middle East and southern Europe.
Akil has had cross-cultural training and has learned about the specific competencies needed by intercultural managers.
-Akil realizes that there are communication barriers between some of the team members. He encourages them to develop________ so they can be more alert to the existence of communication barriers and cultural differences.

Accepted Answer

Awareness is crucial for recognizing communication barriers and cultural differences, enabling team members to address and adapt to them effectively.

Question 12

Culture identifies who we are, where we come from and what we look like.

Accepted Answer

Culture primarily refers to the shared beliefs, customs, practices, and social behavior of a particular group or society, rather than physical appearance or origin.

Question 13

60 percent of the workforce in the GCC is made up of foreign workers.

Accepted Answer

The answer of 60 percent of the workforce in the...

Question 14

Expatriates are individuals from other cultures who may be found at all levels of the organization.

Accepted Answer

Expatriates are employees who are temporarily or permanently working in a country other than their native country, and they can hold positions at any level within an organization.

Question 15

Empathy refers to the manager's ability to vary his or her behavior so that is suits different situations.

Accepted Answer

Empathy refers to the ability to understand and share the feelings of others, not the ability to adapt behavior to different situations.

Question 16

When aiming to achieve synergy, the intercultural manager must act as all of the following except________ .

Accepted Answer

The answer of When aiming to achieve synergy, the intercultural...

Question 17

Cultural synergy results in organizational behavior that is effective and productive.

Accepted Answer

Cultural synergy involves blending different cultural perspectives to create a more effective and productive organizational environment by leveraging diverse strengths and fostering collaboration.

Question 18

The only effective method that individuals can use to prepare themselves for overseas assignments is cross-cultural training.

Accepted Answer

Cross-cultural training is not the only effective method for preparing for overseas assignments, but it is a widely recognized and effective method.

Question 19

Interdisciplinary training is given so that employees can communicate and interact more successfully with different cultures.

Accepted Answer

Interdisciplinary training typically involves integrating knowledge and methods from different disciplines to enhance problem-solving and innovation, not specifically for cultural communication.

Question 20

Esprit de corps is defined as being alert to opportunities that will benefit the organization.

Accepted Answer

Esprit de corps refers to a sense of unity, enthusiasm, and devotion to a common cause among members of a group, not being alert to opportunities.

Quiz 17: Intercultural Management: the Significance to Organizational Behavior