In developing employee training programs, HR professionals should first:
A)inventory the organization's supply of training programs to determine which program to present.
B)distinguish between "can't do" and won't do" in terms of employee performance.
C)examine the organization's compensation structure to determine the cause of the performance problem.
D)match the appropriate employee groups with the appropriate training program.

Question

Quizplus · Accepted Answer

HR professionals should first identify whether performance issues are due to a lack of skills ("can't do") or motivation ("won't do") to ensure the training addresses the correct problem.

In Developing Employee Training Programs, HR Professionals Should First