The RATER system is an acronym that stands for all the following except:
A) Resources
B) Tangible
C) Reliability
D) Assurance
E) Empathy
Correct Answer:
Verified
Q32: Goods are tangible, meaning the customer can_
Q33: Perception _is to the customer.
A) Reality
B) Deception
C)
Q34: There are four components in the hospitality
Q35: Customers may also rely on the experiences
Q36: Goods are typically delivered through some _component.
A)
Q38: We are most concerned with gap five,
Q39: There are _service gaps.
A) Two
B) Three
C) Four
D)
Q40: Which of the following is not a
Q41: The discussion of Gaps may or may
Q42: Management and marketing in hospitality are:
A) Separate
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