Which of the following is not a way to close Gap #1?
A) Focus groups
B) Service reviews
C) Mystery shoppers
D) Market wide surveys
E) All of the above are ways to close Gap #1
Correct Answer:
Verified
Q35: Customers may also rely on the experiences
Q36: Goods are typically delivered through some _component.
A)
Q37: The RATER system is an acronym that
Q38: We are most concerned with gap five,
Q39: There are _service gaps.
A) Two
B) Three
C) Four
D)
Q41: The discussion of Gaps may or may
Q42: Management and marketing in hospitality are:
A) Separate
Q43: What would you most expect to happen
Q44: An example of the service product is:
A)
Q45: Discuss the 5 dimensions of service quality
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