An example of the service product is:
A) The written procedure that the front desk employee refers to when performing his duties
B) The physical employee working at the front desk
C) A front desk employee performing all of her duties as outlined in their procedure manual
D) The physical front desk, lamps, lighting and noises
Correct Answer:
Verified
Q39: There are _service gaps.
A) Two
B) Three
C) Four
D)
Q40: Which of the following is not a
Q41: The discussion of Gaps may or may
Q42: Management and marketing in hospitality are:
A) Separate
Q43: What would you most expect to happen
Q45: Discuss the 5 dimensions of service quality
Q46: When discussing RATER, empathy refers to:
A) The
Q47: How is the marketing of services different
Q48: The service environment includes:
A) Spatial layout
B) Signs
Q49: Electronic locks on a hotel room door
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