When discussing RATER, empathy refers to:
A) The firm's ability to take care of customers' needs
B) The firm's ability to remove anxiety about simultaneous production and consumption
C) The firm's ability to understand thoughts, feeling and experience of another person to communicate effectively
D) A firm's ability to make something tangible
Correct Answer:
Verified
Q41: The discussion of Gaps may or may
Q42: Management and marketing in hospitality are:
A) Separate
Q43: What would you most expect to happen
Q44: An example of the service product is:
A)
Q45: Discuss the 5 dimensions of service quality
Q47: How is the marketing of services different
Q48: The service environment includes:
A) Spatial layout
B) Signs
Q49: Electronic locks on a hotel room door
Q50: List the 5 gaps of the Gap
Q51: The Gap models are useful in tracing
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