What would you most expect to happen if all four components of the service are well executed?
A) Nothing; well-executed service is expected by the customer
B) The customer says, "Boy, this is a well managed hotel"
C) "Wow, they totally missed the mark on this one"
D) A or B
Correct Answer:
Verified
Q38: We are most concerned with gap five,
Q39: There are _service gaps.
A) Two
B) Three
C) Four
D)
Q40: Which of the following is not a
Q41: The discussion of Gaps may or may
Q42: Management and marketing in hospitality are:
A) Separate
Q44: An example of the service product is:
A)
Q45: Discuss the 5 dimensions of service quality
Q46: When discussing RATER, empathy refers to:
A) The
Q47: How is the marketing of services different
Q48: The service environment includes:
A) Spatial layout
B) Signs
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