The Gap models are useful in tracing customer _______and_______ .
A) Satisfaction, loyalty
B) Satisfaction, likelihood to return
C) Dissatisfaction, reasons for not returning
D) Satisfaction, dissatisfaction
Correct Answer:
Verified
Q42: Management and marketing in hospitality are:
A) Separate
Q43: What would you most expect to happen
Q44: An example of the service product is:
A)
Q45: Discuss the 5 dimensions of service quality
Q46: When discussing RATER, empathy refers to:
A) The
Q47: How is the marketing of services different
Q48: The service environment includes:
A) Spatial layout
B) Signs
Q49: Electronic locks on a hotel room door
Q50: List the 5 gaps of the Gap
Q52: To demonstrate_ , a firm must deliver
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