Internal business process measures on NBOC's balanced scorecard would likely include I. Average wait time per customer
II. Training and development costs per internal employee
III. Cost per customer served
A) I and II only
B) I and III only
C) II and III only
D) I, II, and III

Question

Quizplus · Accepted Answer

Internal business process measures focus on the efficiency and effectiveness of internal operations. "Average wait time per customer" and "Cost per customer served" are directly related to internal processes, while "Training and development costs per internal employee" is more related to learning and growth.

Internal Business Process Measures on NBOC's Balanced Scorecard Would Likely