Scenario-Based Questions You Are the New CEO of a Major HR Firm

Scenario-Based Questions

You are the new CEO of a major HR firm, offering specialized HR services to organizations wishing to outsource all or part of their HR functions. In the past, the firm
has been structured into several divisions, including Compensation, Recruitment, Training and Development, and Legal Services. As part of Step 1, Organization Redesign, you have successfully piloted cross-functional teams and a new focus on customer service which you are now rolling out as the new strategic directive for the entire firm. In order to make sure that the change succeeds, you are now focusing on the newly identified skills and competencies and you want to make sure that they exist across all groups, department and functions.

-As much as you are committed to developing your existing employees, several key people have left the organization because they did not agree with the changes and some others had to be let go because of serious performance challenges. The best way to ensure that the removal part of the process goes well is:

A) handle it as quickly as possible and behind closed doors - that way no one gets hurt.
B) involve people in the decision, explain the criteria and the reasoning, and offer due process.
C) give the decision to the company lawyers - they know best how to deal with these matters.
D) avoid removal altogether - the strategic change will take care of everything.