To successfully minimize product and service failures companies should:
A)Develop better project management systems.
B)Motivate employees to reduce high failure rates.
C)Focus on defining the best set of product dimensions to match core competencies.
D)Determine how to create,communicate,and deliver value by"hearing the voice"of the consumer.

Question

Quizplus · Accepted Answer

Determining how to create, communicate, and deliver value by "hearing the voice" of the consumer is the best option to minimize product and service failures. By understanding the consumer's needs and wants and incorporating them into the development process, companies can develop products and services that are better aligned with customer demands and reduce the likelihood of failures. Developing better project management systems, motivating employees, and focusing on defining the best set of product dimensions to match core competencies can be helpful strategies, but they may not directly address the root cause of failures related to customer dissatisfaction.

To Successfully Minimize Product and Service Failures Companies Should