__________ attributes are often some way down the list of service characteristics that are important to purchasers, but they are attributes by which customers see compelling differences between competing alternatives.
A)Determinant
B)Importance
C)Expected
D)Core
E)Supplementary

Question

Quizplus · Accepted Answer

Determinant attributes are those characteristics that customers use to differentiate between competing products or services. These attributes may not always be the most important or fundamental features of a service, but they are crucial in the decision-making process because they highlight differences that are significant to the customer.

__________ Attributes Are Often Some Way Down the List of Service