Which of the following is not one of the strategies to manage customer waits that Clemmer and Schneider (1993) tested?
A) Employees apologise for delays
B) Giving customers prior notice of busy times
C) Assigning all visible staff to serving customers
D) Sending out a card to all customers with the times that the organisation was busiest and slowest times
E) None of the above
Correct Answer:
Verified
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