Key performance indicators (KPIs) are most commonly used in which of the following situations?
A)Converting customer expectations to specific quality standards
B)Individualising the provision of a service product
C)Giving more freedom to individualise standards
D)All of the above
E)b and c

Question

Quizplus · Accepted Answer

Key performance indicators (KPIs) are commonly used to measure the success of specific quality standards in relation to customer expectations.

Key Performance Indicators (KPIs) Are Most Commonly Used in Which