A service target such as 'call the customer back quickly' may result in inconsistent service.Which of the following represents the service target most likely to result in consistent service?
A)'Respond to email enquiries as soon as possible.'
B)'Respond to email enquiries within two hours of receipt.'
C)'Respond to email enquires before mail enquiries.'
D)'Respond to email enquiries after enquiries from the service desk.'
E)'Respond to email enquiries when work load permits.'

Question

Quizplus · Accepted Answer

Setting a specific time frame for response ensures consistency in service.

A Service Target Such as 'Call the Customer Back Quickly