Which of the following is NOT an example of a soft standard?
A)Whether customer service representatives were helpful
B)How speedy the service is
C)Whether reports were provided as agreed in customer contracts
D)The level of product knowledge
E)The level of courtesy extended

Question

Quizplus · Accepted Answer

The other options (A, B, D, and E) all relate to subjective factors that can be difficult to measure precisely and are therefore considered soft standards. However, whether reports were provided as agreed in customer contracts is a more objective standard that can be easily verified.

Which of the Following Is NOT an Example of a Soft