A service culture requires all of the following EXCEPT:
A)continuous monitoring of customer satisfaction
B)reward systems that reflect customer service goals
C)ambivalence from top management
D)continuous training
E)time to develop

Question

Quizplus · Accepted Answer

Ambivalence from top management is not conducive to a service culture. It is important for top management to be fully committed and supportive of the service culture in order for it to be successful. Therefore, all the other options are necessary for a service culture to thrive. Continuous monitoring of customer satisfaction allows the organization to identify areas for improvement, reward systems that reflect customer service goals motivate employees to prioritize customer service, continuous training helps employees develop the skills necessary to provide excellent service, and time is needed to fully develop and integrate a service culture within the organization.

A Service Culture Requires All of the Following EXCEPT