Which of the following is NOT an example of a hard standard?
A)Whether orders were accurate and processed in the timeframe promised
B)Whether reports were provided as agreed in customer contracts
C)Whether complaints were resolved within three business days
D)Whether customer service representatives were helpful
E)Whether email enquiries were answered within two business days

Question

Quizplus · Accepted Answer

Whether customer service representatives were helpful is not a specific and measurable standard, therefore it is not a hard standard.

Which of the Following Is NOT an Example of a Hard