Which of the following is a characteristic of a well-designed service system?
A) Provides an unconditional service guarantee.
B) Each element of service system is consistent with the operating focus of the firm.
C) The front end of the service encounter is equal to the back end.
D) It segments the pleasure for the customer.
E) It lets the customer control the process.

Question

Quizplus · Accepted Answer

A well-designed service system should have each element consistent with the operating focus of the firm. This means that the service system aligns with the company's goals and values. A, C, D, and E are not necessarily characteristics of a well-designed service system. Providing an unconditional service guarantee or segmenting the pleasure for the customer may not be feasible or desirable for every company, and letting the customer control the process could result in inefficiency or inconsistent service. The front end and back end of the service encounter may not necessarily be equal as some aspects of the service may require more resources or attention.

Which of the Following Is a Characteristic of a Well-Designed