Which of the following is not a characteristic of a well-designed service system?
A) It is user-friendly.
B) It is cost-effective.
C) It provides effective links between the back office and the front office.
D) It is structured to have consistency between organization and department.
E) Each element of the service system is consistent with the operating focus of the firm.

Question

Quizplus · Accepted Answer

A well-designed service system should indeed be user-friendly, cost-effective, provide effective links between the back office and the front office, and have each element consistent with the operating focus of the firm. However, the statement about being structured to have consistency between organization and department does not directly relate to the characteristics of a well-designed service system. This statement is more about internal organizational structure rather than the design of the service system itself.

Which of the Following Is Not a Characteristic of a Well-Designed