If the employee who is terminated reacts with hostility and anger, Hay Associates suggests the termination interviewer should respond by
A)deferring mention of the counselling process.
B)remaining objective while providing information on any outplacement or career counselling to be provided.
C)becoming defensive.
D)taking a subjective approach.
E)confronting the anger.

Question

Quizplus · Accepted Answer

It is important for the termination interviewer to remain objective and professional in such situations. They should provide information on any outplacement or career counselling that will be provided to the employee, but do so in a calm and understanding manner. Deferring mention of the counselling process or becoming defensive and confrontational can escalate the situation and make it more difficult to handle. Taking a subjective approach is also not recommended as it is important to stick to the facts and remain neutral.

If the Employee Who Is Terminated Reacts with Hostility and Anger