Even though salespeople are rarely responsible for installation,which of the following is a reason for them to be present when their products are being installed?
A)This allows the salesperson the opportunity to sell the customer additional products.
B)Installation teams usually do not possess the same relational skills that salespeople do.
C)The salesperson may have to cover up installation- or order-processing mistakes.
D)The salesperson can refer other salespeople to the buyer for additional follow-up sessions.
E)This allows the salesperson to ask for a testimonial for future sales dialogues.

Question

Even though salespeople are rarely responsible for installation,which of the following is a reason for them to be present when their products are being installed?​
A)​This allows the salesperson the opportunity to sell the customer additional products.
B)Installation teams usually do not possess the same relational skills that salespeople do.​
C)The salesperson may have to cover up installation- or order-processing mistakes.
D)The salesperson can refer other salespeople to the buyer for additional follow-up sessions.​
E)This allows the salesperson to ask for a testimonial for future sales dialogues.​

Quizplus · Accepted Answer

The presence of the salesperson during installation allows them to leverage their relational skills to ensure a positive customer experience. They can also address any concerns or questions the customer may have during the process. However, options A, C, D, and E are not appropriate reasons for the salesperson to be present during installation as they prioritize the salesperson's interests over the customer's.

Even Though Salespeople Are Rarely Responsible for Installation,which of the Following