Susan always asks her customers to be candid with her,especially when it comes to their satisfaction.She wants her customers to be honest about how they feel regarding each of the services they avail from her company.In this scenario,Susan:
A)is encouraging critical encounters.
B)is focusing only on getting an order.
C)is hoping the customers will not complain.
D)is discouraging negative feedback.
E)is hoping to get a commitment.

Question

Susan always asks her customers to be candid with her,especially when it comes to their satisfaction.She wants her customers to be honest about how they feel regarding each of the services they avail from her company.In this scenario,Susan:​
A)​is encouraging critical encounters.
B)is focusing only on getting an order.​
C)is hoping the customers will not complain.
D)is discouraging negative feedback.​
E)is hoping to get a commitment.​

Quizplus · Accepted Answer

By asking her customers to be candid and honest, Susan is promoting critical encounters where the customers can provide constructive feedback about the services they received. This helps her improve her services and address any concerns or issues that the customers may have.

Susan Always Asks Her Customers to Be Candid with Her,especially