Which one of the following statements concerning the difference between services and goods is INCORRECT?
A) Services are intangible or immaterial.
B) Services are perishable.
C) Services are never standardized.
D) The service provider is the service.

Question

Quizplus · Accepted Answer

Services can be standardized to ensure consistency in quality, even though they are intangible and perishable. The service provider may also be an important component of the service, but it does not mean that services cannot be standardized.

Which One of the Following Statements Concerning the Difference Between