The follow-up offers a prime opportunity for a salesperson to solidify the customer relationship through great service quality. Which of these is least likely to be a service quality dimension that should be considered?

Question

Quizplus · Accepted Answer

Cost is not a service quality dimension, as it pertains to the price of the product or service rather than the quality of service provided. The other dimensions listed (reliability, responsiveness, assurance, and tangibles) are all important aspects of service quality that should be considered in the follow-up process.

The Follow-Up Offers a Prime Opportunity for a Salesperson to Solidify