The attitudes that Sankha's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to ________ by quickly addressing any problems that occur.

Question

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Sankha needs to be responsive by quickly addressing any problems that occur in order to retain his customers and ensure that they renew his services each year. Being reliable, providing assurance, showing empathy, and producing tangibles are all important aspects of customer service, but they are not as directly related to addressing problems that may arise.

The Attitudes That Sankha's Customers Develop After They Have Purchased