The term servicescape refers to ______.
A) a Carnival Cruise Lines vacation package
B) the service setting or environment
C) a way to get out of a service experience
D) the service product
Correct Answer:
Verified
Q50: The first step in understanding how to
Q51: The primary challenge to the hospitality service
Q52: Who defines the quality and value of
Q53: The service product is _.
A) the entire
Q54: The moment of truth refers to _.
A)
Q56: A major tool guestologists use is _.
A)
Q57: We have transitioned from a service economy
Q58: The quality of the guest-service experience is
Q59: In which way is service not rendered
Q60: The principles of guestology can be applied
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