The first step in understanding how to manage the guest experience is ______.
A) defining the service product
B) organizing the top management team
C) hiring the right people
D) understanding the guests in the target market
Correct Answer:
Verified
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
Q47: The study of guests is important because
Q48: A guestologist _.
A) Asks guests their opinion
Q49: The major responsibility for fulfilling the expectations
Q51: The primary challenge to the hospitality service
Q52: Who defines the quality and value of
Q53: The service product is _.
A) the entire
Q54: The moment of truth refers to _.
A)
Q55: The term servicescape refers to _.
A) a
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