An organization knows it has met guest expectations when ______.
A) the service experience is delivered exactly the way the organization wanted it to be delivered
B) guests report that their expectations have been met
C) the guest experience as advertised and as delivered are the same
D) the employees report to management that guest expectations have been met
Correct Answer:
Verified
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Q44: Guestology can be best defined as _.
A)
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A) Asks guests their opinion
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