A guestologist ______.
A) Asks guests their opinion of the service experience
B) Plans for the expectations of a company's targeted customers
C) Is an experienced guest
D) Is someone who interacts with guests during the service experience
Correct Answer:
Verified
Q43: The value of a guest experience is
Q44: Guestology can be best defined as _.
A)
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
Q47: The study of guests is important because
Q49: The major responsibility for fulfilling the expectations
Q50: The first step in understanding how to
Q51: The primary challenge to the hospitality service
Q52: Who defines the quality and value of
Q53: The service product is _.
A) the entire
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