The value of a guest experience is equal to ______.
A) the quality of the guest experience; they are the same
B) the quality of the experience divided by the costs of all kinds
C) the dollar value of the experience to guests
D) the price charged for the experience less the cost of goods sold
Correct Answer:
Verified
Q38: Services tend to be both produced and
Q39: The principles of guestology work better for
Q40: Most hospitality organizations can maintain sufficient inventory
Q41: The challenge of hospitality is best explained
Q42: In the hospitality field, quality and value
Q44: Guestology can be best defined as _.
A)
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
Q47: The study of guests is important because
Q48: A guestologist _.
A) Asks guests their opinion
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